Shipping policy

Shipping

Josinuqujerudi
Jennifer Grimm
Wandpaneelweg 5, 60311 Frankfurt, Germany
Email: info@josinuqujerudi.store
Phone: +49 69 16090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Panels & living room sets

Adhesives, trims, cable kits, cleaners and single panels ship by parcel; panel sets, media units, storage and full living-room sets are heavy and ship boxed or palletised, the large sets in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not fitted — panels are fixed to a sound wall by the installer, and units are heavy, assembled on a level floor by two or more people and anti-tip fixed. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.