Refund policy

Returns & Refunds

Josinuqujerudi
Jennifer Grimm
Wandpaneelweg 5, 60311 Frankfurt, Germany
Email: info@josinuqujerudi.store
Phone: +49 69 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@josinuqujerudi.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A panel, unit or accessory must be returned complete and in its original packaging; panels that have been cut, trimmed or fixed, or a unit fully assembled and wall-fixed, cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your wall and room, and the finish before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Panel finishes, felt backings, hinges, soft-close runners, trims and lighting wear with use and are stocked as spares. Damage or a hazard from panels fixed to an unsound wall, from a TV mounted into the panels instead of the structural wall or a proper bracket, from mains altered by someone other than a qualified electrician, from a tall unit not anti-tip fixed, or from exceeding the stated loads, is not a warranty defect, and these are furnishing items to be fitted and used correctly.